Privacy Policy

Sonia Cosmetic Clinic ("we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website, www.soniacosmetic.com, our online booking, and any contact or lead forms you fill out with us, including forms on Facebook and Instagram.

Who We Are

Sonia Cosmetic Clinic

250 Sheppard Ave E, Unit 203

North York, ON M2N 6M9, Canada

Phone: 647-915-5867

Email: info@soniacosmetic.com

What Information We Collect

We may collect the following personal information when you book an appointment, contact us, or submit a form:

Your full name
Your phone number
Your email address
The service or treatment you are interested in
Appointment details and the preferences you share with us
Any message or questions you send us

For clients who receive treatments, we may also collect health and skin-related information that you choose to share during your consultation, such as allergies, medications, medical conditions and treatment history. This is collected in person or through our consultation and consent forms, and only so that we can provide treatments safely.

We do not collect your payment card details on this page. Payments are handled through our booking and payment providers.

Information Collected Through Facebook and Instagram

If you submit a lead form on a Facebook or Instagram ad, the information you provide (such as your name, email and phone number) is shared with us through Meta's lead ad tools. We use it only to contact you about your enquiry. Meta also handles your information according to its own privacy policy, which you can read at https://www.facebook.com/privacy/policy.

Information Collected Automatically

When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages viewed and the date and time of your visit. This is done through cookies and similar tools, which help the website work properly and help us understand how it is used. You can disable cookies in your browser settings, but some parts of the site may not work as expected.

How We Use Your Information

We use your personal information to:

Respond to your questions and requests
Book, confirm, change and remind you about appointments
Provide consultations and treatments safely and effectively
Send you follow-up information about your visit or your enquiry
Send you offers and updates about our services, only where you have agreed to receive them
Improve our website, services and advertising
Meet our legal and professional obligations

Consent

We collect, use and share your personal information only with your consent, or where the law allows or requires it. By booking with us, contacting us, or submitting a form, you agree to the practices described in this policy. You can withdraw your consent at any time by contacting us (see "Your Choices and Rights" below), subject to legal and contractual limits.

Marketing Messages

We will send you promotional emails or text messages only if you have given us permission. Every marketing message will include our contact details and a way to unsubscribe. You can unsubscribe at any time, and you will still receive messages about your appointments.

Who We Share Your Information With

We do not sell your personal information. We may share it only with:

Service providers who help us run our business, such as our website host, online booking and scheduling tools, email and messaging providers, and payment processors
Advertising and analytics providers, such as Meta (Facebook and Instagram) and Google, to deliver and measure our ads and understand how our website is used
Professional advisers, insurers or authorities when required by law or to protect our rights

Some of these providers may store or process information outside of Canada, including in the United States. When that happens, your information may be subject to the laws of that country.

How We Protect Your Information

We use reasonable physical, technical and administrative safeguards to protect your personal information from loss, misuse and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your personal information only as long as needed for the purposes described in this policy, or as required by law and professional standards. When we no longer need it, we securely delete or anonymize it.

Your Choices and Rights

You may ask us at any time to:

See the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your information, where we are not required to keep it
Withdraw your consent or stop marketing messages

To make a request, contact us using the details below. We may need to confirm your identity before we respond. We will reply as soon as reasonably possible.

Children's Privacy

Our website and services are not directed at children under 16, and we do not knowingly collect personal information from them.

Links to Other Websites

Our website or ads may link to other websites, including Facebook, Instagram and our booking pages. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Please check this page occasionally for updates.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us: